Shipping and Delivery Policy

Last updated: May 08, 2025

As Ardelis Technologies primarily provides digital services and software solutions, this policy outlines how we deliver our various products and services to our clients.

1. Digital Products and Services

1.1 Software Solutions

• Custom software delivered via secure file transfer or Git repository
• Access credentials sent via encrypted email
• Deployment to client servers within agreed timelines
• Documentation provided in PDF/digital format

1.2 SaaS Products

• Instant access upon payment confirmation
• Login credentials sent immediately via email
• Cloud-based delivery - no downloads required
• 24/7 availability from any location

1.3 Website Development

• Staging environment provided for review
• Live deployment upon client approval
• Domain and hosting setup assistance included
• SSL certificate installation where applicable

2. Educational Services

2.1 Online Courses

• Course access provided within 24 hours of enrollment
• Digital materials available for immediate download
• Video content streamed through secure platform
• Certificates delivered digitally upon completion

2.2 Training Materials

• PDFs and documentation sent via email
• Video tutorials hosted on secure platform
• Code samples provided via GitHub repositories
• Updates delivered automatically to enrolled users

3. Delivery Timelines

3.1 Standard Delivery Times

• Digital products: Within 24 hours of payment
• Custom software: As per project timeline
• Website projects: 7-30 days based on complexity
• API access: Immediate upon subscription

3.2 Express Delivery

• Available for select services
• Additional charges may apply
• Guaranteed delivery within specified timeframe
• 24/7 support during development phase

4. Physical Deliveries (If Applicable)

For rare instances where physical delivery is required:

• Hardware components shipped via reputable courier
• Tracking information provided within 24 hours
• Insurance included for valuable items
• International shipping available at additional cost

5. Delivery Confirmation

• Email confirmation sent upon delivery
• Client acknowledgment required for project deliverables
• Support available to resolve access issues
• Delivery receipts maintained for record-keeping

6. International Delivery

• Digital services available globally
• Multi-language support where specified
• Compliance with local data regulations
• Time zone considerations for support

7. Delivery Issues

In case of delivery problems:

• 24/7 support for critical issues
• Alternative delivery methods available
• Escalation process for urgent matters
• Compensation for significant delays as per contract

8. Security Measures

• Encrypted file transfers for sensitive data
• Secure authentication for all deliveries
• Version control for software deliveries
Regular security audits of delivery systems

9. Contact Information