Cancellation and Refund Policy

Last updated: May 08, 2025

This policy outlines our cancellation and refund procedures for all services provided by Ardelis Technologies.

1. Software Development Projects

1.1 Cancellation

• Projects can be cancelled with 7 days written notice
• Work completed up to the cancellation date must be paid in full
• Cancellation after project commencement may incur additional charges

1.2 Refunds

• Deposits are non-refundable unless we fail to commence work within agreed timelines
• Refunds for incomplete work will be calculated pro-rata based on milestones completed
• No refunds for delivered and accepted work

2. SaaS Products and Subscriptions

2.1 Cancellation

• Monthly subscriptions can be cancelled anytime before the next billing cycle
• Annual subscriptions can be cancelled with 30 days notice
• Access continues until the end of the paid period

2.2 Refunds

• Monthly subscriptions: No refunds for partial months
• Annual subscriptions: Pro-rata refund for unused months (minimum 3 months charged)
• 30-day money-back guarantee for first-time subscribers

3. Educational Services

3.1 Cancellation

• Courses can be cancelled up to 7 days before start date for full refund
• Cancellation within 7 days of start: 50% refund
• No refund after course commencement

3.2 Refunds

• Full refund if we cancel the course
• Partial refunds may be considered for documented emergencies
• Digital course materials are non-refundable once accessed

4. Consulting Services

4.1 Cancellation

• Hourly consulting: 24-hour cancellation notice required
• Retainer agreements: As per individual contract terms
• Cancellations with less than 24 hours notice may be charged in full

4.2 Refunds

• Unused prepaid consulting hours refundable within 90 days
• No refunds for completed consulting sessions

5. Refund Process

1. Submit refund request to admin@ardelistech.com
2. Include order/invoice number and reason for refund
3. Allow 5-7 business days for review
4. Approved refunds processed within 14 business days
5. Refunds issued to original payment method

6. Exceptions

We reserve the right to refuse refunds in cases of:

• Violation of our Terms of Service
• Fraudulent or suspicious activity
• Abuse of refund policy
• Force majeure events

7. Contact Us